Return Policy

Overview

Due to the nature of the products we sell, we do not accept returns for food items.

All products are perishable agricultural goods and cannot be resold once they have left our control.

However, if there is an issue with your order when it arrives, we will work with you to resolve it fairly.

We do not accept returns for:

This reflects both food safety requirements and the nature of our products.

All products we sell are:

As outlined in our Terms & Conditions, this means:

These characteristics are not considered faults and are not grounds for refund or replacement.

If there is a problem with your order when it arrives, please contact us within 48 hours of delivery.

This includes:

To help us assess the issue, please include:

We will review each case and determine an appropriate resolution.

Where a claim is approved, we may offer:

This will be determined based on the nature of the issue.

Refunds will only be processed once the issue has been reviewed and approved.

We do not require food products to be returned.

If a return is requested (in rare cases), it must be approved by us first.

Unauthorised returns will not be accepted.

Customers purchasing bulk quantities are responsible for ensuring they have appropriate storage conditions in place.

We are not responsible for:

arising from the storage of bulk products after delivery.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If a product is faulty, not as described, or not fit for purpose at the time of supply, you are entitled to a remedy.

If you have any concerns about your order, please contact us as soon as possible:

Email: contact.us@sovereignfoods.com.au

or via our contact page