We aim to get all our orders despatched within 2 business days. Obviously, this will depend on the number of orders in our system and other issues beyond our control. If there is a delay, we will let you know.

After that, it is up to the freight company. Once despatched you can follow the courier's tracking details to get a better timeline. If you live in a remote area it can take up to 8 business days, as our courier will sometimes hand off the delivery to a local third party courier.

If you haven't received your package within the time frame stated on the order status page, let us know and we will get our investigator hats on.

As standard, no. But we may do the occasional special offerings.

While we would love to offer free shipping, it is hard to factor in all the shipping costs (while it is pretty cheap to ship to Brisbane, Sydney and Melbourne, it is quite expensive to send to the rest of the rural areas.

So rather than increase all the prices of the products to cover shipping, we offer discounts if you go over $250 (10%) or $600 (15%), to subsidise the shipping costs.

For those living in Sydney, Brisbane and Melbourne, this will work out to better for you than free shipping, for those living rural, it will go a long way to subsidising the shipping costs.

You may have a product over 25kg (including packaging). Standard courier services don't deliver packages over this weight, so the checkout says it can't be delivered.

We keep these in our online store for our local customers to pick up. We are working on packing solutions to see if we can start to offer options larger than 5kg.

Yes, but you can only receive these through the Australia Post shipping option

At present we offer pick up from our warehouse at Moorooka in Brisbane on in the afternoons between 1-4 pm Tuesday and Friday, and Wednesdays 1-7 pm. We also offer pick-up from our Sunday market stall at Northey St Organic Farmer's Market.

After you checkout, you will be able to select where and when you would like to pick it up. Please note: you will see our warehouse address throughout the process. This is a necessary thing for our merchant facility as that is where the inventory is stored. Put your order through. We will send you an email when your order is ready to pick up, the pickup email will have the location to confirm.

By default it won't let you pick a time within 5 hours of your order for the warehouse and 48 hours for the market. So if you want to pickup from us at Moorooka on Tuesday, your order should be in by 8 am on Tuesday morning (if you are awake then). If you want to pick up from Northey St on Sunday, please order before 8 am on Friday.

We are hoping to increase the number of pick-up options, but at this stage need to limit it to ensure smooth operations with the rest of our goings on.

Unfortunately, we only ship to Australian addresses.