Terms and Conditions of Sale

1. Overview

These Terms & Conditions apply to all purchases made through our website. By placing an order, you agree to be bound by these terms.

We reserve the right to update these Terms & Conditions at any time. The version in place at the time of your purchase will apply to your order.

2. Products

All products supplied are agricultural goods sourced direct from farms and are minimally processed.

Our products are:

  • Not fumigated
  • Not chemically treated
  • Not sterilised

As a result, they retain the natural characteristics of real food, including variability between batches and sensitivity to storage conditions.

By purchasing from us, you acknowledge and accept the nature of these products.

3. Product Information & Customer Responsibility

We provide product-specific information on each product page, including details relating to:

  • Product characteristics
  • Storage requirements
  • Known risks associated with natural and untreated goods

By placing an order, you acknowledge and agree that:

  • You have been provided with access to this information prior to purchase
  • You have had the opportunity to review the product description and related guidance
  • You accept responsibility for understanding the nature of the product being purchased

Failure to review product information does not constitute grounds for refund, replacement, or claim where the relevant information was made available prior to purchase.

4. Orders & Availability

All orders are subject to availability.

We reserve the right to:

  • Limit quantities purchased
  • Cancel or refuse orders at our discretion
  • Adjust product availability or pricing without notice
  • Remove and adjust discounts at our discretion

In the event of a supply issue, we will contact you to arrange a suitable resolution.

5. Pricing & Payment

All prices are listed in Australian Dollars (AUD) and include GST where applicable.

Payment must be received in full before orders are dispatched.

6. Dispatch & Delivery

We aim to dispatch orders promptly, however dispatch times may vary depending on demand, supply conditions, and operational factors.

Delivery timeframes are estimates only and are not guaranteed.

We are not liable for delays caused by third-party carriers or events outside our control.

7. Transfer of Risk

Risk in the goods passes to the customer upon delivery.

Once delivered, we are not responsible for any loss, damage, or deterioration of products.

8. Storage Requirements

Because our products are untreated and chemical-free, correct storage is essential.

Products should be stored:

  • In a cool, dry environment, ideally below 15ºC and 50% humidity
  • In airtight containers
  • Away from heat, sunlight, and moisture

Failure to store products correctly may result in deterioration, including spoilage or insect activity.

9. Natural Variation

As with all agricultural products, variation between batches is normal.

This may include:

  • Differences in size, colour, or appearance
  • Broken grains
  • Grain hulls or field material like chaff
  • Occasional presence of other grains or seeds

These characteristics do not constitute faults but the sign of a product from a working farm. 

10. Insect Activity

Products are not fumigated and may contain trace levels of naturally occurring insects or eggs.

Insect activity may develop over time, particularly in warm or humid conditions.

This is an inherent characteristic of untreated grain and pantry goods and is not considered a product defect.

11. Returns, Refunds & Claims

We take care to ensure products are supplied in good condition at the time of dispatch.

To the extent permitted by law, we do not accept liability for:

  • Issues arising after delivery due to storage or handling
  • Natural variation as described above
  • Insect activity developing after delivery

If there is an issue with your order on arrival, you must notify us within 72 hours of delivery and provide relevant details.

12. Bulk Purchases

Customers purchasing bulk quantities acknowledge that:

  • Additional storage controls are required, such as freezing or refrigeration. 
  • Risk of deterioration and pest manifestation increases with volume and storage duration

We are not responsible for spoilage, quality loss, or infestation resulting from the storage of bulk quantities.

13. Limitation of Liability

To the extent permitted by law, our liability is limited to the replacement of goods or the refund of the purchase price.

We are not liable for indirect or consequential loss arising from the use or storage of our products.

14. Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

15. Contact

If you have any questions regarding these Terms & Conditions or your order, please contact us via our website.

 

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